Air passengers have rights that not many people know about. Among the common ones is the compensation for delayed or canceled flights. While every airline might have a different policy, all of them have laid-out a process to compensate their clients for inconveniences caused by something going wrong with their planned flights.
One such airline is Delta. So, the next time you have a flight delay after reserving one with Delta airline, know that you are eligible for compensation. But, before you try to make that claim, here are some tips that will help you get approved for compensation.
Tips for getting compensated for delayed Delta flights
One thing is for sure, you need to make your compensation claim the right way if you want to be successful. The following tips should help you get the compensation you deserve.
1. Get straight to the point
While there may be multiple instances you think you should have been treated better by the airline, it is essential that you keep the discussion about why you should receive compensation brief and to the point.
2. Retain your documents
Often times, passengers discard their documents when their flights have been canceled or delayed. It is a mistake they come to regret when filing compensation claims for the delay. As such, you want to ensure that your documents are safe and readily available when needed.
3. Be calm
You have probably seen many people who couldn’t manage to keep their emotions in check when claiming compensations. It is very likely that it didn’t go well for them. For this reason, you want to be calm and present your case professionally. This will increase your chances of getting the cash you deserve.
4. Present your issue to the right person
It is essential to make sure that your case is heard and that would require that you complain to the right authority. A crew member may not be able to help you as much as the flight supervisor can.
5. Use the right support
When you feel that claiming your compensation is too much of a task, you can get assistance by using the companies and organizations that help people follow up their compensation claims. They do most of the work for you, especially if it is your first time, or you think you do not have adequate knowledge to make the claim.
What can you get in case of a delay?
Delta Airlines flight delay compensation packages come in various forms. If you choose to use the flight anyway, you can claim a monetary compensation. If you don’t take the trip, you should get a refund of your airfare including all of the connections, refreshments, and accommodations if the delay is overnight.
How to complain
You should direct your complaints to the airline officials, but if that proves difficult, use their social media platform to get the attention you need. Should the airline not give you what you expected, you can use the claim companies mentioned above to take care of it on your behalf.
When it is unlikely to be compensated
There are times your compensation claim is justified, but others may require that you make the best of the situation. In most instances, if not all, such times are when the cause of the delay is beyond the control of the airline. The following are the times when Delta airline will not compensate you for delayed flights.
1. Bad weather
When you look at it, delay due to bad weather is more of a safety concern than that of an inconvenience. It is a good thing that your flight doesn’t take off due to an incoming tornado or thunderstorm. This will also be the case if your destination’s weather is not favorable for flight takeoff and landing. In such cases, you will not be compensated.
2. Terror threats
Another reason, although it is rare, for the delay or sometimes cancellation of flights is terror threats. This is a security concern that Delta airline will not want to take chances on. As such, air passengers will not be compensated.
3. Air traffic control
When the patterns in the sky for the planes are full, and the air traffic controller deems it right to stop any plane takeoff, you can be sure that the airline will have no control over it. If this is the cause of your flight delay, you will not be compensated.
4. Equipment failure at the airport
One thing you should note is that the airport is one big space with many players, and your airline is one of them. The runway might need maintenance or a piece of equipment fails in the airport thereby causing flight delays. If that is beyond the control of your airline, do not expect to be compensated.
When your claim is justified
In conclusion, if your Delta flight was delayed and it was due to problems that the airline could correct, you are eligible for compensation. Make sure to follow the right procedure and get support if you need any.
Have you ever filed a compensation claim with Delta airlines? How did you manage to make the process easier for you? Share your stories in the comments below.